Q1: Are you a direct factory or a trading company?
A: We are a comprehensive commercial kitchen engineering contractor. We operate our own manufacturing facilities (specializing in custom stainless steel and heating equipment) AND serve as an authorized distributor for 40+ top international brands. This allows us to provide unbiased, optimized, and tailored equipment combinations for your project.
Q2: What is exactly included in your "A-Z Turnkey Solution"?
A: We handle everything from the ground up. You provide the floor plan, and we deliver a fully operational kitchen. Our services include:
l 2D/3D kitchen layout design & MEP consulting
l Custom manufacturing & equipment procurement
l Global logistics & online/onsite installation guidance
Q3: How do you guarantee the quality of international projects?
A: Quality is our baseline. Our self-manufactured equipment utilizes world-class components (e.g., German thermostats, imported IGBT modules). Furthermore, every single piece of equipment—whether built by us or sourced—undergoes a rigorous unified pre-shipment inspection by our engineering QA team before container loading.
Q4: What is the typical lead time for a complete kitchen project?
A: For a complete A-Z project, the production and consolidation timeline typically ranges from 4 to 6 weeks after the final layout and equipment list are approved. We provide strict project timelines to ensure your facility opens on schedule.
Q5: How do you handle warranty and after-sales service overseas?
A: We provide a 1-year warranty on core components. Understanding the distance, we proactively include a package of essential vulnerable spare parts with your initial shipment. Additionally, our technical support team offers 24/7 online troubleshooting and video guidance to ensure zero downtime.
